Terms & Conditions

Hotel Resident Guests

Hotel guests have full use of the Spa, indoor swimming pool, whirlpool spa bath, steam room, sauna, gymnasium, relaxation room and Club Room.  The gym and pool close 30mins before Club closing time.


Children of hotel residents (aged 8 -16 years) may use the Spa between the hours of 10am-11am and 4pm-5pm daily when accompanied by an adult. 

Members' children between the ages of 8 and 16 years may use the Spa on Sundays between the hours of 9am-12noon, when accompanied by an adult.

Booking Conditions

We respectfully remind you that a reservation constitutes a contract between yourself and Bodysgallen Spa and a 50% charge will be incurred for any treatment cancelled less than 24 hours prior to appointment, or if there is non-attendance at the time of the reserved treatment.  Cancellations should be made through the Spa Reception, or via the main hotel if linked to a bedroom reservation.

Spa Reception 01492 562500 
Main Hotel 01492 584466

So that all guests are not inconvenienced, please attend punctually for treatments.  If you arrive late, you will still be charged at tariff rates and may receive a shorter treatment.  If later that 30 minutes (15 minutes for 30 minute treatments), you will probably not be able to receive the treatment booked.

Spa Etiquette

  • Appointment times include 5-10 minutes for consultation and changing;
  • Male clients are requested to wear under garments whilst having treatments;
  • If you are taking medication, have recently had an operation or illness or have a medical condition, it is advisable you consult your doctor before booking treatments;
  • Please advise in advance if you suffer from any allergies or from skin sensitivity, dermatitis, contact eczema or psoriasis;
  • If you suffer from verrucas or fungal infections, in the interest of hygiene we do not recommend pedicures or reflexology;
  • Any personal information given is held in the strictest of confidence;
  • It is advisable to book treatments in advance to avoid disappointment;
  • Treatments are available to persons over the age of 16 years.
Or call us on T: +44 (0)1492 562500